Active Listening Course in Philippines

About This Active Listening Training Course in Philippines

Active Listening Course in Philippines

More than just hearing and nodding, active listening is an important skill that engages the whole body. It keeps the mind active in the sense that information is being dissected and filtered out while listening. Active listening not only benefits the listener but, through body language, the speaker is encouraged to speak as well.

Who Should Attend This Active Listening Course in Philippines Workshop

This Active Listening Skills in Philippines workshop is ideal for anyone who would like to gain a strong grasp and improve their Active Listening Skills.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Active Listening Skills Training Program in Philippines 

The ideal group size for this Active Listening Skills course in Philippines is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Active Listening Training Course in Philippines

The duration of this Active Listening Skills course in Philippines workshop is 1 full day.

  • 1 Full Day

  • 9 a.m to 5 p.m

Active Listening Course in Philippines Benefits

Below is the list of course benefits of our Active Listening Skills course in Philippines

  1. Complete attention upgrades your capacity to grasp and pass on the information.
  2. Listening mindfully motivates individual to open up in front of you comfortably.
  3. Active listening composes relational attachments.
  4. Enables a better-built perception of the speaker
  5. Undivided attention encourages the person to remain real on the talk and helps to keep data what the individual understands.
  6. Provide an opportunity to settle down the controversy. It is hard to continue hitting when the other party does not hit back.
  7. Undivided attention allows the speaker to absolute sentiments.
  8. Active listening will give you extra data.

Active Listening Course in Philippines Objectives

Below is the list of course objectives of our Active Listening Skills course in Philippines

Module One: Course Overview

Module Two: Defining Active Listening

Module Four: Attitude is Everything!

Module Five: Encouraging Conversation

Module Six: Building Relationships

Module Seven: Getting Over Listening Roadblocks

Course Content For This Active Listening Skills Training Course in Philippines

Below is the list of course content of our Active Listening Skills training course in Philippines

Active Listening Course in Philippines: Course Overview

Active Listening Course in Philippines: Defining Active Listening

  • What is Active Listening?
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

Active Listening Course in Philippines: Body Language Basics

Active Listening Course in Philippines: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Creating the Right Mindset
  • Being Genuine
  • Making Connections

Active Listening Course in Philippines: Encouraging Conversation

  • What Is Said and What Is Heard
  • Asking Questions
  • Probing Techniques
  • Paraphrasing Techniques

Active Listening Course in Philippines: Building Relationships

  • Building Common Ground
  • NLP Tips and Tricks

Active Listening Course in Philippines: Getting Over Listening Roadblocks

  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Assessment Answer Keys
  • Personal Action Plan

Active Listening Course in Philippines Value Added Materials

Each participant will receive the following materials for the Active Listening Skills course in Philippines

Active Listening Skills Course in Philippines Learner’s Guide

Active Listening Skills Course in Philippines Handouts

Active Listening Skills Course in Philippines PPT Slides Used During Course

Active Listening Course in Philippines Certification

Each course participant will receive a certification of training completion

Active Listening Skills Course in Philippines Fees

There are 3 pricing options available for this Active Listening Skills training course in Philippines. Course participants not in Philippines may choose to sign up for our online Active Listening Skills training course.

Upcoming Active Listening Skills Training Course in Philippines Schedule

Contact us for the latest Active Listening Skills course in Philippines schedules:

Email: contact@knowlesti.ph

Message:

    Download Active Listening Skills Course in Philippines Brochure

    Request for this Active Listening Skills course in Philippines brochure. Fill up the short information below and we will send it to you right away!

      Consultative Selling Course in Hong Kong

      About This Consultative Selling Training Course in Hong Kong

      Consultative Selling Course in Hong Kong

      A more in-depth approach to divulging a customer’s needs is through consultative selling methods. People are more likely to avail of your products and services if they are guaranteed that their needs are met. The best way to achieve this is through a tested and proven consultation between a willing customer and a trained expert in consultative selling.

      The main requirement for being an effective consultative seller is the ability to lead the conversation based on the customer’s needs and asking the right questions. Conversation with substance and rapport-building is essential. Through this course, the participants will be trained on the process of consultative selling, the skills necessary for this method, and the different applications in today’s modern business operations.

      Who Should Attend This Consultative Selling Course in Hong Kong Workshop

      This Consultative Selling Course in Hong Kong workshop is ideal for anyone who would like to gain a strong grasp and improve their Consultative Selling.

      • All Staff Within An Organisation

      • Managers

      • Team Leaders

      • Executives

      • Assistants

      • Officers

      • Secretaries

      Group Size For This Consultative Selling Training Program in Hong Kong

      The ideal group size for this Consultative Selling course in Hong Kong is:

      • Minimum: 5 Participants

      • Maximum: 15 Participants

      Course Duration For This Consultative Selling Skills Course in Hong Kong

      The duration of this Consultative Selling Course in Hong Kong workshop is 2 full days. Knowles Training Institute Hong Kong will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

      • 2 Full Days

      • 9 a.m to 5 p.m

      Consultative Selling Course in Hong Kong Benefits

      Below is the list of course benefits of our Consultative Selling course in Hong Kong

      • Promotes the value of selflessness and generosity amidst competitive business that is centered on the customer’s needs
      • Provides the participants with a proven and optimized process in consultative selling
      • Improves the participant’s ability to conduct a productive conversation focused on the customer’s needs
      • Helps the participant to increase customer interaction and satisfaction, which ultimately leads to increased sales
      • Improves the participant’s reputation as an authentic customer-centered consultative seller who is not after closing the fastest deal
      • Establishes a solid relationship between customer and seller that is built largely on trust

      Consultative Selling Course in Hong Kong Objectives

      Below is the list of course objectives of our Consultative Selling course in Hong Kong

      • Understand the origins of consultative selling
      • Define what is consultative selling and how it works
      • Explain why consultative selling is an important method to learn in customer-centered businesses
      • Conduct a comparison between two closely-related sales method: value-based selling and consultative selling
      • Identify different customer types and needs
      • Gain top skills and traits that an effective consultative seller has
      • Learn the guided process of conducting a consultative selling
      • Use correctly-phrased questions that fully cover the needs of different types of customers
      • Determine the advantages and disadvantages of consultative selling
      • Identify the challenges commonly encountered by consultative sellers
      • Discover the modern applications of consultative selling in different types of business
      • Perform a re-enactment of a consultative selling scene by applying the process learned

      Course Content For This Consultative Selling Training Course in Hong Kong

      Below is the list of course content of our Consultative Selling training programme course in Hong Kong

      • A brief history of how consultative selling was developed
      • What is consultative selling? How does it work?
      • Why is consultative selling an important customer-centered method in sales?
      • What are the similarities and differences between consultative selling and business value selling?
      • The customer and the needs: Getting to know customer types and putting their needs ahead of anything else during the consultation
      • What are the skills and traits you need to become an expert consultative seller?
      • What are the key steps to follow for an effective consultative selling?
      • The art of questioning: Learning the right questions to ask, the correct approach, and phrasings
      • What are the advantages and disadvantages of consultative sales?
      • What are the challenges often faced by a consultative salesperson?
      • The applications and modifications of consultative selling in today’s modern business
      • Activity: Perform a role play between the customer and the consultative seller. Follow the steps learned from the lesson and the correct approach in questioning and giving advice.

      Consultative Selling Course in Hong Kong Value Added Materials

      Each participant will receive the following materials for the Consultative Selling course in Hong Kong

      Consultative Selling Course in Hong Kong Learner’s Guide

      Consultative Selling Course in Hong Kong Handouts

      Consultative Selling Course in Hong Kong PPT Slides Used During Course

      Consultative Selling Course in Hong Kong Certification

      Each course participant will receive a certification of training completion

      Consultative Selling Course in Hong Kong Fees

      There are 3 pricing options available for this Consultative Selling training course in Hong Kong . Course participants not in Hong Kong may choose to sign up for our online Consultative Selling training course in Hong Kong.

      Upcoming Consultative Selling Training Course in Hong Kong Schedule

      Contact us for the latest Consultative Selling course in Hong Kong schedules:

      Email: contact@knowlesti.hk

      Message:

        Download Consultative Selling Course in Hong Kong Brochure

        Request for this Consultative Selling course in Hong Kong brochure. Fill up the short information below and we will send it to you right away!

          • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

          • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

          • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
          • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.

          • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

          Course Enquiries

          Knowles Training Institute Hongkong

          Fill up the form and we will get back to you in less than 1 working day.

          Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

          Email: contact@knowlesti.hk

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            Questions

            Consultative selling is a sales strategy that prioritizes connections and open dialogue to recognize and provide solutions to a customer's requirements. It is hyper focused on the client, rather than the product being sold.

            The consultative approach is actually a system used by many sales experts and is also referred to as solution-based selling. In other words, the salesperson concentrates on selling the answer, not the product.

            Consultative Selling remains appropriate and essential in today's selling environment exactly because it provides a foundation for creating client trust. Sellers need to bring new concepts and insights to help clients better comprehend their business issues and identify the best answer to meet their business goals.

            Consultative selling is a needs-based selling strategy that focuses on developing a relationship with a client or prospect, and identifying solutions to their difficulties through open-ended questions and active listening. A consultative selling method puts the buyer's needs over the requirements of the salesperson.

            Consultative selling is a needs-based selling strategy that focuses on developing a relationship with a client or prospect, and identifying solutions to their difficulties through open-ended questions and active listening. A consultative selling method puts the buyer's needs over the requirements of the salesperson.

            Sellers don't ask tough questions. "Don't be modest about asking tough questions. Tough questions may examine the customer, but it shows you want to understand client's needs.

            Consultative selling regularly works hand-in-hand with value-added selling, an proposal in which a salesperson presents customer-specific bonuses related to their product or service.

            The center of consultative selling is on value.  Whereas transactional selling is about the goods, consultative selling is about value. In a transactional sale, value lies within the product and price matches the primary selection criteria. Any salesperson who understands price as an objection is selling transactionally.

            The four types of selling: Transactional selling. Solution selling. Consultative selling. Provocative selling.

            Consultative selling is an method that focuses on designing value and trust with a view and exploring their needs before offering a solution. The salesperson's first objective is developing a relationship; their second is giving the right product.

            Skills You Require: What Is a Consultative Sales Approach? Research Prospects Thoroughly Before Engaging. Engage in pre-call planning. Build Trust with the Prospect During the Meeting. Ask great follow-up questions. Actively Listen to Prospects.

            Consultative selling is a method that focuses on designing value and trust with a prospect and examining their needs before suggesting a solution. The salesperson's first purpose is building a relationship; their second is providing the right product.

            Strategic selling includes focusing modern selling activities on the future performance objectives of the business. It also includes prioritizing the interests of the buyer when making a sale, to create long-term relationships with the customer.

            It is hyper-focused on the client, rather than the product being sold. Consultative selling skills help sales professionals position changed, compelling solutions.

            Consultative can be used to explain anything or anyone in the company of giving advice or guidance.

            Consultative decision making suggests asking for information from a few select individuals, but finally holding the decision for yourself. The consultative factor is used when you need supplementary expertise or when you need to  political favor.

            This meeting provides all parties a chance to come together to discuss the application. If a consultative meeting is to be held, all interested parties are notified in writing of the logistics of the meeting.

            Register Now

            Register For This Consultative Selling Course in Hong Kong Now!

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            Knowles Training Institute Hong Kong
            Courses in Hong Kong

            Questions

            Active listening is an ability, obtained and improved with constant use. Active listening is entirely focusing on what is being said rather than just passively 'hearing' the words of the speaker. Listen with all five senses.

            There are five essential active listening techniques one can practice to help become a more effective listener: Pay Attention. Give the talker undivided attention and accept the message. Show That You are Listening. Provide Feedback. Defer Judgment. Respond Appropriately.

            Active listening is a fundamental interpersonal communication skill that helps leaders, supervisors, and managers are better communicators and problem solvers. Active listening is not the only key to a pleasant conversation and genuine, empathetic engagement; it also has the potential to develop positive emotions.

            The three "As" are attitude, attention, and adjustment. They perform a crucial role in listening skills. Understand how these impact the listening so that they most likely will stay in your mind and keep you on your feet when it comes to the circumstances you need them the most.

            Agents of Active Listening Techniques Building trust and building agreement Demonstrating concern Paraphrasing to show understanding Nonverbal signs which show comprehension such as nodding, eye contact, and leaning forward Brief verbal affirmations like "I see," "I know," "Sure," "Thank you," or "I understand"

            What Are the Characteristics of Active Listening? Impartial and nonjudgmental. Patient (periods of silence are not "filled") Verbal and nonverbal feedback to display signs of listening (for example: smiling, eye contact, leaning in, mirroring) Probing questions. Reflecting what is said. Asking for clarification. Summarising.

            Here are eight steps to becoming an active listener: Approach each dialogue to learn something. Stop talking and focus strictly on the speaker. Open and guide the conversation. Drill down to the details. Summarize what is heard and ask questions to check understanding. Encourage by giving positive feedback.

            Active listening builds a safe space in which one's thoughts and feelings do not come under judgment. This safe space is crucial in a relationship, to talk freely and honestly to each other.

            The non-active listener sometimes avoids the message if he feels it difficult to be known or too hard to be followed. The listener requires mental preparation and energy to concentrate on the message and the non-verbal conversation like body movement, postures, gestures.

            The eight steps to transform into an active listener: Approach each dialogue to learn something. Stop talking and focus strictly on the speaker. Open and guide the conversation. Drill down to the details. Summarise what is heard and ask questions to check understanding. Encourage using positive feedback.

            Practice active listening to improve listening skills. Active listening is to hear, evaluate and decipher the content of speech. The four types of active listening are paraphrasing, reflecting feelings, reflecting meaning and summative consideration.

            There are five essential active listening techniques one can use to become a more effective listener: Pay Attention. Give the speaker undivided attention and accept the message. Show that you are Listening. Provide Feedback. Defer Judgment Respond Appropriately.

            The four kinds of active listening are paraphrasing, showing feelings, reflecting meaning and summative reflection. Paraphrasing. Paraphrasing occurs when the listener repeats the main message spoken by the communicator but in different words. Reciprocating Feelings. Reciprocating Meaning. Summative Reflection.

            The Benefits of Active Listening Avoid Misunderstandings. One of the most apparent reasons to study active listening is to assure that the message is received as the speaker intended it. Build Relationships. People like to understand that they are being heard and appreciated. Improve Productivity. Overcome Disagreement.

            Disadvantages of Practicing Active Listening: Practicing active listening can make one like a ‘parrot’ by echoing the same words. Occasionally, the speaker may think you have heard them talking, but you have misunderstood the speaker. It does not facilitate more communication, like genuine empathy.

            Active listening creates strong relationships and, while it may not come quickly to many of us, it is an invaluable communication skill. Becoming an excellent listener will take determination and practice, and it will be well worth it in both professional and personal life.

            Active listening creates strong relationships and is an invaluable communication skill. It does not come naturally to all people. Practical and robust speaking skills are essential in a field where emotions often reach critical mass.

            The listening skill is the most essential aspect of the communication process. It helps to understand and understand the other person's message. Active listening skills create positive workplace relationships which shape our opinions and responsiveness to one another.

            Poor listening causes mere assumptions and misunderstandings. These, in turn, lead to errors, ineffective decisions, or costly mistakes. On a personal level, poor listening leads to hurt emotions and a loss of team cohesion. Hence poor listening weakens trust and weakens communication even further.

            Environmental and physical barriers to active listening include furniture location, noise such as sounds of traffic or people talking, physiological noise such as a sinus headache or hunger, and psychological noise such as stress or anger.

            Register Now

            Register For This Active Listening Skills Course in Philippines Now!

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