This Customer Focused Writing Skills Training Course

is also available in Hong Kong, Kowloon, Tsuen Wan, Yuen Long Kau Hui, Tung Chung, Sha Tin, Tuen Mun, Tai Po, Sai Kung, Yung Shue Wan.

About This Customer Focused Writing Skills Training Course in Hong Kong

Customer Focused Writing Skills Course in Hong Kong

Appealing to the hearts of customers relies largely on empathetic skills and creativity. In writing, it is important to impress upon them that they are the focus and priority of whatever is the subject about. Having skills in customer-focused writing can lead to better customer relationships, a better understanding of their needs, and better company image.

Who Should Attend This Customer Focused Writing Skills Course in Hong Kong Workshop

This Customer Focused Writing Skills Course in Hong Kong workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Focused Writing Skills.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Focused Writing Skills Training Program in Hong Kong

The ideal group size for this Customer Focused Writing Skills course in Hong Kong is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Customer Focused Writing Skills Course in Hong Kong

The duration of this Customer Focused Writing Skills workshop is 1 full day. Knowles Training Institute Hong Kong will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Customer Focused Writing Skills Course in Hong Kong Objectives

Below is the list of course objectives of our Customer Focused Writing Skills course in Hong Kong

  • The characteristics of excellent customer service email.
  • Learn how to instantly compose a responsive customer service email.
  • Learn how to recognise customer questions and make sure the response answers all the questions.
  • Learn how to compose an email that solves the customer’s problem.
  • Learn how to compose an email with a pleasant and positive tone.
  • Learn how to personalise e-mail to make customers feel highly valued.
  • Learn how to include automated responses into an email reply so that the e-mail clearly answers the customer’s questions.
  • Learn how to examine your own email responses for clarity and correctness.

Course Content For This Customer Focused Writing Skills Training Course in Hong Kong

Below is the list of the course content of our Customer Focused Writing Skills training course in Hong Kong

  • Study sample customer service emails to generate a list of the traits of well-written email.
  • Discover the questions a customer is asking in sample email and compose a response that answers the questions and answers the customer’s problem.
  • Compose tailored email responses that combine new writing with automated responses.
  • Compose an email with a polite, positive and personal tone.
  • Practice methods for writing quick responses.
  • Use headings to arrange a complicated response.
  • Review principles of concise writing and basic punctuation rules.

Customer Focused Writing Skills Course in Hong Kong Value Added Materials

Each participant will receive the following materials for the Customer Focused Writing Skills course in Hong Kong

Customer Focused Writing Skills Course in Hong Kong Learner’s Guide

Customer Focused Writing Skills Course in Hong Kong Handouts

Customer Focused Writing Skills Course in Hong Kong PPT Slides Used During Course

Customer Focused Writing Skills Course in Hong Kong Certification

Each course participant will receive a certification of training completion

Course Fees for Customer Focused Writing Skills Course in Hong Kong

There are 3 pricing options available for this Customer Focused Writing Skills training course in Hong Kong. Course participants not in Hong Kong may choose to sign up for our online Customer Focused Writing Skills training course in Hong Kong.

  • HKD 1,946 For a Half Day Course Per Participant.
  • HKD 3,058 For a 1 Day Course Per Participant.

  • HKD 4,170 For a 2 Day Course Per Participant.

  • Discounts available for more than 2 participants.

Upcoming Customer Focused Writing Skills Training Course in Hong Kong Schedule

Contact us for the latest Customer Focused Writing Skills course in Hong Kong schedules:

Email: [email protected]

Message:

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

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