This Customer Telephone Techniques Training Course
is also available in Hong Kong, Kowloon, Tsuen Wan, Yuen Long Kau Hui, Tung Chung, Sha Tin, Tuen Mun, Tai Po, Sai Kung, Yung Shue Wan.
About This Customer Telephone Techniques Training Course in Hong Kong
Customer Telephone Techniques Course in Hong Kong
Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.
Who Should Attend This Customer Telephone Techniques Workshop in Hong Kong
This Customer Telephone Techniques Course in Hong Kong workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Telephone Techniques.
All Staff Within An Organisation
Group Size For This Customer Telephone Techniques Training Program in Hong Kong
The ideal group size for this Customer Telephone Techniques course in Hong Kong is:
Minimum: 5 Participants
Maximum: 15 Participants
Course Duration For This Customer Telephone Techniques Skills Course in Hong Kong
The duration of this Customer Telephone Techniques Course in Hong Kong workshop is 1 full day. Knowles Training Institute Hong Kong will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.
1 Full Day
9 a.m to 5 p.m
Customer Telephone Techniques Course in Hong Kong Objectives
Below is the list of course objectives of our Customer Telephone Techniques course in Hong Kong
- Produce Great Customer Service to Customers.
- Recognize & Improve Telephone Etiquette & Manners.
- Customer-focused Communication & Listening Skills.
- Display a Confident & Professional Image over the Phone.
- Importance of Tonality Over the Phone.
- Essential Telephone Etiquette & Manners.
- Manage Stressful & Difficult Situations over the Telephone.
- Moments of Truths – Interactions with Customer.
- Overcome Common Mistakes in handling Phone Calls.
- Emotional Intelligence and Customer Service.
- Managing High Work Volume & & Managing Calls During Peak Hours.
- Scenario Planning for Difficult Customer Service Situations.
Customer Telephone Techniques Course in Hong Kong Value Added Materials
Each participant will receive the following materials for the Customer Telephone Techniques course in Hong Kong
Customer Telephone Techniques Course in Hong Kong Learner’s Guide
Customer Telephone Techniques Course in Hong Kong Handouts
Customer Telephone Techniques Course in Hong Kong PPT Slides Used During Course
Customer Telephone Techniques Course in Hong Kong Certification
Each course participant will receive a certification of training completion
Course Fees for Customer Telephone Techniques Course in Hong Kong
There are 3 pricing options available for this Customer Hong Kong may choose to sign up for our online Customer Telephone Techniques training course in Hong Kong.
- USD 289.97 For a Half Day Course Per Participant.
- USD 439.97 For a 1 Day Course Per Participant.
- USD 589.97 For a 2 Day Course Per Participant.
Discounts available for more than 2 participants.
Upcoming Customer Telephone Techniques Training Course in Hong Kong Schedule
Contact us for the latest Customer Telephone Techniques course in Hong Kong schedules:
Download Customer Telephone Techniques Course in Hong Kong Brochure
Request for this Customer Telephone Techniques course in Hong Kong brochure. Fill up the short information below and we will send it to you right away!
Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.
Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.
- We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
- Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.
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